Exchanges & returns

You can exchange or return the article if an article does not meet your expectations. 

Conditions

  • You may exchange or return the article within 14 days after receipt of the article.
  • The articles must be in original condition (unworn) and are to be packed in the original shoebox, to be returned packed in original or equivalent outer packaging (packaging around the shoebox).
  • The standard sent removable insoles (1 pair in the boots + 1 set separately) must be packed in the shoebox and put back in the boots.
  • When you return, the amount to be paid will refunded as soon as possible after receipt of the returned article, no longer than 14 days later.

What to do with Exchanges?

  • Follow the form enclosed in the box, fill in your personal details, including details of the article to be returned.
  • If you want to exchange the article, tick the box "I would like to exchange." Fill in the details of the article you want to order.
  • Upon receipt of the returned article, the new order if the price is equal, will be send to you immediately.
  • Should you have to pay because for example you have chosen another model which has a higher price, an email will be send to you accordingly and the boots will be send to you upon receipt of the remaining payment. .

What to do with Returns?

  • Follow the form enclosed in the box, fill in your personal details, including details of the article to be returned.
  • If you want to return the article, tick the box "I want to return." fill in your bank details.
  • The amount to be paid will be refunded as soon as possible after receipt of the returned article, no longer than 14 days later.

Pack

  • Pack the article according to our above conditions in a shoebox, do not close the box yet.
  • Attach the sticker or copy the address (upper right on the Return & Exchange form) on the outer packaging of your parcel.
  • Put the Return & Exchange form filled in, in your pack and close the packaging.

Deliver package

  • • Give your package off at a post office and ask for a receipt / proof of posting.

The transport risk is borne by the customer, you should ask your post office a receipt/proof of posting so that the package can be traced.

Received damaged or wrong article?

Damaged
  • If you receive a damaged pair of boots, you can follow the procedure of Exchanges and we'll send you a new pair soonest. We kindly ask you to note on the Return & Exchange form where the damage is located. Also it is useful for us to be informed whether the outer packaging was in original condition when you received it.
    Wrong article
  • Should the unexpected happen that you have received a wrong article, you can follow the procedure of Exchanges and we'll send you a new pair urgently.

Print Return & Exchange form

The Return & Exchange Form is included in each package, if you do not have it in your possession, you can print the form here. If you have no address label as per the original form, then you should take the printed return-address off the right corner, and write it by hand on the package to be returned.
Print Return & Exchange Form COM

More information on
Order
Delivery
Payment

If you have any questions, please feel free to contact our customer service, we are happy to assist you.